Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
We collect information you provide directly to us when using our services. This may include:
- Name and Contact Information: Full name, email address, phone number, company name
- Service Preferences: Types of services you're interested in
- Project Requirements: Details about your project needs, timeline, and budget
- Communication Data: Messages sent through our contact form, email, or WhatsApp
- Technical Information: IP address, browser type, device information, and usage data
How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide the IT services you request
- Communication: To respond to your inquiries and provide updates
- Project Management: To manage ongoing projects and deliverables
- Improvement: To analyze usage patterns and improve our services
- Legal Compliance: To comply with applicable laws and regulations
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party services necessary to deliver our services (e.g., hosting providers, payment processors)
- Project Team Members: With team members who need access to complete your project
- Legal Requirements: When required by law or to protect our rights
- Business Partners: With trusted partners for service delivery (with your consent)
Data Security
We implement appropriate security measures to protect your information:
- Encryption: We use encryption for data in transit and at rest where applicable
- Access Controls: We restrict access to your information to authorized personnel only
- Secure Storage: We use secure servers and storage solutions
- Regular Updates: We maintain and update our security systems
- Monitoring: We monitor for unauthorized access or security breaches
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to your personal information we hold
- Correction: You can request correction of inaccurate or incomplete information
- Deletion: You can request deletion of your personal information, subject to legal requirements
- Opt-out: You can opt-out of marketing communications while continuing to receive service-related communications
- Data Portability: You can request transfer of your data to another service provider
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: To understand how visitors use our website
- Marketing Cookies: To deliver personalized content and advertisements (with your consent)
You can manage cookie preferences through your browser settings or by contacting us.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information without parental consent, we will take steps to delete it.
International Data Transfers
Your information may be transferred to and processed in countries other than Indonesia. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending you an email notification if you have provided your email address.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: dev@sentrasoft.co.id
- Phone: +62 882-9441-8888
- WhatsApp: +62 882-9441-8888
Last updated: January 2025